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Documentation | Request Demo

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General Messages

General Messages are system generated notifications based on activity that takes place in the system.  Default text may be created for the following notifications:

  • Acknowledgment
  • Approval (3 Versions)
  • Decline
  • Auto-Scored Decline

Messages use a front-end content editor and can be edited using html.

The acknowledgment email is sent to the applicant and includes tracking number.  If the applicant is an individual requesting on behalf of an organization and added the organization’s contact, that person will also receive a notification.

The default message can be selected from the Biz Admin tab on the Request transaction and subsequently edited for the specific transaction.  Additionally, during Approvals and Declines, a prompt allows selection of a desired message.

The Settings tab provides additional capabilities including an option that removed the request details from the notification.

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